The Customer
- US based leading organization in Transportation and Trucking industry. providing expedited less-than-truckload (LTL) freight transportation, mainly for companies in the floor coverings industry. The company operates from a network of more than 40 facilities located throughout the US. In addition to LTL freight hauling, the company offers logistics services such as transportation arrangement, warehousing, and distribution. Founded in 1985 and became a standalone company in 2015. It was acquired in 2018 by private investment firm, Aterian Investment Partners.
Relationship Between SrinSoft & Client
- SrinSoft Technologies entered into a contract with Client in 2018 to develop, enhance, support and maintain their AS400 System. Initially SrinSoft started the relationship with a team of 2 consultants working out of offshore to enhance their existing AS400 application. On successful completion of this enhancement, Client has added more projects to SrinSoft
Business Challenge:
The core business application of client’s runs in AS400 system and they had issues to streamline their business application. Also, they have many internal applications which is based on different technologies like .NET etc.
The key challenges are as follows:
- Lack of dedicated resources
- Documentation issues.
- Source Code Management Issues.
- Management of different technologies
SrinSoft Solutions:
1.Documentation Issues.
Initially SrinSoft deployed one of our consultants onsite for analysis and documenting their current business application, process and their IT environment. Based on the analysis and documentation, SrinSoft proposed various solutions to the clients including as modernizing their AS400 system, Middleware Integration for seamless data and Maintenance of their Applications & Infrastructure
2.Streamlining their existing Business process and Application
- Enhanced their existing warehouse management systems
- Created on-time service delivery dashboard & report
- Created the new workflow and automated their claims processing.
- This workflow will reduce the manual effort and improve the overall efficiency of claims processing
- Developed new API for XGI customer to generate quote for shipping>
3.Managed Services of their Application and Infrastructure
SrinSoft set up a dedicated 5 member of team to provide 24/7 support to their business application and infrastructure. The team will be working in three different shifts to cover the 24/7/365 support and Maintenance.
Services Provided:
- AS400 Application Development
- Managed Services
- .NET Development
Business Benefits
- Improved SLA response from 50% to 20%
- Real-time business reports and dashboards that provides business insight
- Improved productivity by up to 20% for enhancements through workflow automation
- Up to 30% decrease in customer disputes resolution time
