Enterprise Business Solution

Case Study


case-study-pdf/case-study-sales-force.pdf

How we helped our client gain enterprise-wide visibility & manage disputes like a Pro!

About the client!

  • The largest privately held freight transportation carrier company in the United States with more than 22,000 employees, 270+ network terminals, covering all 50 states.
  • They offer a comprehensive suite of freight shipping services making freight shipping easier & getting shipments to the place where they need to be.

How it started:

  • Disputes is a logistics domain project to manage the disputes coming from different channels.
  • Disputes are created after the invoice when the user is not satisfied.  
  • One of the scenarios where a dispute is created is PnD handheld application, if a delivery has any fragile objects and is broken, the clients may not be happy and can initiate the dispute. 
  • Prior to the Dispute application, the disputes were managed by different departments manually.